Covid-19 Safety Measures

Dear Friends and Guests,

Thanks so much for choosing to stay with us. For over 50 years, we have been welcoming people through our doors and cleanliness and hygiene have always been a part of our daily routines. Covid-19 has amplified our ‘Commitment to Clean’ and our renewed protocols are world class.

Your safety is always top of mind for us. You can rest assured we have heightened our longstanding cleaning protocols. For high-traffic areas such as the front desk, fitness centre, and high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved to combat the spread of COVID-19.

Changes To Housekeeping
In keeping with changes in the hotel industry we’ve redesigned our housekeeping program. To promote an uninterrupted stay and give guests more options. We are providing housekeeping services upon request for shorter visits and after every third night during longer stays. We welcome you to call the front desk to request more frequent housekeeping or ask for additional towels, toiletries and linens when needed.

Physical Distancing: All public areas utilize appropriate signage to ensure we respect the space of others.

Hand Sanitizer: Stations are strategically placed around the hotel for the use of guests and our team.

Training: We are proud to say that 100% of our team has been COVID-19 trained and they know, understand and respect the protocols we have put in palace.

Cleaning and Sanitation products: We use premium commercial cleaning and disinfecting products throughout our hotels to ensure our premises are clean and properly sanitized.

Public Areas and Guest Rooms: We are using the very best in technology, spraying public areas after use and guest rooms upon check to ensure that all surfaces are sanitized.

Restaurants: Commercial dishwashers keep all of our dish ware, glasses and cutlery sanitized. Additional protocols in our food service areas all work to ensure your protection is paramount.

We appreciate your patience as we adjust to our new normal. Please know that we are here to take care of the ‘million little things’, so relax and enjoy your stay.

Relax, you’re family here.

Warmest regards,